CPS offers consulting, and/or accelerated, interactive learning solutions. Both are linked directly to our clients’ bottom lines. Some clients need innovative solutions, developed from scratch, but many want affordable, ready-to-go solutions. The menu (below) has been used and proven in major companies, and can be customized to specific, strategic needs within days.
An example of a CPS approach to one option: Topic: Managing your Millennials. This is suitable for: Organizations that employ or market to Gen Y or younger Gen Xers. They may be:
- Experiencing costs from staff turnover, or impact on service delivery, customer communication, or employment brand.
- Concerned that productivity is affected by miscommunication between the generations.
- Worried that competitors benefit from higher engagement, innovation and other market advantages from their younger workers.
Watch a voice over presentation 
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Self guided presentation 
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One to three hour events: Interactive, accelerated, learning that impacts the bottom line:
- Generational Communication: Strategic or team understanding of multi-generational co-workers, customers, business partners and markets.
- Green attitudes: Building organization-wide buy-in, to green, cost-effective business.
- Communicating across Distances and Differences: Reframing and repurposing many of your existing skills, to communicate effectively in a global business environment.
- Memorable Presentations: Ensuring that people remember what you say in presentations and meetings.
- Managing Millennials: Employing, managing and marketing to Generation Y.
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CPS workshops are available through USF Extended University
Culture Toolbox: Building communication and understanding with co-workers, customers and suppliers. Management and team-building solutions to the costly assumptions and misunderstandings that arise between organizations, occupations, regions and national cultures. This is *not* “international etiquette.”
Two-to-four hour events: Interactive, accelerated, learning that impacts the bottom line:
- Thinking Toolboxes: Individual and group thinking tools for planning, problem-solving, innovation, decision-making, execution and results.
- Competency-Based Buddy Systems: How team members can be effective partners in on-boarding and performance improvement, with measurable bottom-line results.
- Valuing Differences: Building a Culture of Inclusiveness: Leveraging diversity as a proven source of competitive advantage, innovation and wealth. (Not ye olde 1995 diversity program!)
- Leading the 21st Century Workforce: A Leadership Success Toolbox, for the Age of Complexity. Suitable for operational managers (supervisory to middle management). Can include DISC.
- Team Building for Operational Leaders: middle managers, supervisory managers and team leads.
- Competency-Based Performance Management, Performance Development and Performance Assessment. (Available for performance managers only or in a highly interactive design that helps both managers and their reports to make performance management a highly effective and supportive tool of business results.)
- Recruitment, Selection, Induction and Retention for Line Managers who need to impact their bottom line results. (This includes customized checklists for your departments/organization).
CPS workshops are available through Pasco Hernando Community College
Full-Day Workshops (six – seven hours)
- Communicating Across Distances and Differences: Delivering business results in a multi-cultural and multi-lingual economy, especially where writing is a dominant communication tool.
- 21st Century Business Writing: Skills for the Busy Communicator: Quick, clear, effective writing that gets attention, communicates quickly and clearly and gets responses and action. Suited to a world where information overload and “doing more with less” has led to skim-reading, and reading/writing while multi-tasking.
- Thinking Tools – Full Day: Thinking tools for individual critical thinking, and collaborative group effectiveness. This is suitable for groups that need to deliver results on projects, particularly ones that are long-term, complex, innovative, or involve distance team-members.
- Management Skills for Operational/ Tactical Leaders: Practical skills that make emerging and operational managers, and their teams, successful in their day-to-day work.
Clients and References:
Together or separately, Glynis and Greg Ross-Munro have worked with many organizations, both large and small, for-profit and non-profit, in the private and public sector. Our associate trainers have worked with many more.
Some of these have included: Aeon, Audi, BMW, Biostat International, Ceridian, Blue Cross Blue Shield, Coca-Cola, CrossTree Capital, IBM, Ernst & Young, Escom, Deloittes, HART, Hillsborough County, Hillsborough Public Schools, HSBC, Iscor (SA steel giant), McDill Federal Credit Union, Mvula Trust, The Oracle, The Poynter Institute, The St Petersburg Times, Sappi, Sasol, SA Dept of Health, Siemens, Sterling, Sweetbay, Transitions Optical, Volkswagen.
