Dates: Friday, 26 February, 2010.
Location: The Centre Club,
123 South Westshore Blvd, Tampa, Florida 33609.
Cost: $69. Includes continental breakfast. Free parking.
Start. Registration 7.45. Course starts 8 a.m. End. 10.00. a.m. (Two hours.)Suitable for: Managers, professionals, HR, customer service, project team members, purchasing, administrators, sales and marketing, and anyone who needs to get a multi-generational team to work together, or deliver results for a generationally-diverse customer base.
Generational diversity affects business processes and business results in powerful, measurable ways. It influences top-line revenue and bottom-line profitability. The most successful companies use this knowledge:
- to build internal teamwork and communication
- to guide strategic and operational management
- to improve customer service and relationships
- to frame sales, marketing, branding and customer loyalty thinking and actions
- to improve relationships and partnerships with vendors, customers, employees, shareholders, and a wide range of groups, from end-users to community service providers, business partners, employee families etc.
Participants will discover new insights and understanding of themselves, their colleagues, and their customers and direct reports. Within two hours, they will have new attitudes about the generations, and sustainable knowledge with applications for strategic and operational management, teamwork, sales, service and marketing.
Why interactive, accelerated learning?
People need new skills, knowledge and new attitudes, but they don’t want training to cost too much or to keep people away from their work for too long. It is cost-effective to have a skilled designer pick out the key issues from overwhelming amounts of information.
CPS synthesizes and structures core, relevant learning material, then shapes it into interactive, accelerated learning experiences that include the interpersonal aspects of learning. We focus on highly collaborative learning, so that people share ideas, innovate and commit as they learn, and build a sense of teamwork, collaboration and commitment.
Interactive, accelerated learning works for all generations. It is especially valuable for busy people who cannot take a full day off work, but need to grow skills and develop their careers and thinking. It delivers more flexible, collaborative, engaging and sustainable results than e-learning. It is also a much more successful way to change attitudes than other types of learning, as this approach views organizations as the networks they are, not as hierarchies.
The Centre Club occupies the 8th ( top) floor of the parking building of the Urban Centre at the corner of Kennedy & Westshore Boulevards. There is free parking in the Urban Centre/Centre Club Complex. ( Club telephone number: 813.286.4040)
