Competency and Performance Solutions

The causes, costs and consequences of the cultural gaps between healthcare and information technology.

Tampa Bay Medical and Technology Expo: 2:15 pm – 3:15 pm: 15th July 2010.

This workshop reviews the challenges that arise at the interface of healthcare and information technology, and points the way towards realistic and cost-effective solutions.

• Glynis and Greg Ross-Munro will offer research and insights into the cultural gap between the healthcare clinical world, and IT world, and the position of Medical Informatics, caught between two different occupational cultures. Continue reading »

In July 2004, the Gallup Organization put the dollar cost to US business, of actively disengaged workers, at $300 billion.

In July 2009, the BBC World Service reported a $180 million cost to United Airlines, when Dave Carroll’s viral video “United Breaks Guitars” led to a share price drop of approximately 10%. www.longislandexchange.com

Carroll’s band and other passengers witnessed guitars being thrown on the tarmac by careless baggage handlers before take-off, and reported this to United staff. Three people showed no interest in their plight, and United dodged his $1200 claim for a $3,500 guitar for a year before denying it completely. Carroll’s song (complete with the badly-mutilated guitar) is apparently destined to become a United training tool. Enjoy it at http://www.youtube.com/watch?v=5YGc4zOqozo Continue reading »

The following article, by Glynis Ross-Munro, was published in the Summer 2009 edition of The Woman Advocate, Vol. 14, No. 4,by the American Bar Association. Copyright is shared with the author.

Glynis is President of Competency and Performance Solutions, a Tampa-based consultancy that assists firms with generational differences, collaborative thinking skills, culture and inclusiveness. She has been married to a lawyer for 33 years.

The success of a legal team depends on collaboration and teamwork. In the current workplace, that means solid communication between four generations of professional and support staff, clients, business partners, witnesses and others. This is no easy task. Continue reading »

It is very easy to spend months, or $$$$$ on a competency-based program, and end up with very little to show for it.

Three tips:

Tip One: You are likely to run into a very specific problem, unless you are working with a fully-qualified competency expert. (Look for an international qualification, specifically in competencies, like City and Guilds of London, such as CPS has.)

Here is the problem: as you discuss competencies, you become very familiar with the information. You therefore take the material to higher and higher levels of abstraction. You also start to clump the competencies together, so you end up with about 12 broad abstract statements, covering a whole position. These are no use at all. Continue reading »

Competency & Performance is delivering new insights into the interactions between thinking skills, social and emotional intelligence, technological intelligence, and collaborative intelligence.

We build:

1) Our clients’ “IQ”, or conscious abilities to use a toolbox of various thinking skills, alone and with other people.

2) EQ or social and emotional intelligence: the competencies in the intrapersonal, interpersonal, cultural and communication skillls.

3) “TQ” or technological intelligence, the group of skills, knowledge and attitudes that are an essential part of managing information sharing, and executing collaborative work in the technology-based Age of Knowledge. Continue reading »

First there was IQ, then emotional intelligence. Studies show that EQ still beats IQ as a factor in business success, but now there is a new predictor for business that win, people that succeed, and economic achievement.

CQ, or collaborative intelligence, combines the ability to think well, and to think collaboratively with other people. It is a key to innovation, corporate earnings, individual wealth and national success in the 21st Century. Continue reading »

In a weak economy with high unemployment, it’s easy to lower the priority of retention, employment brand etc. Here is a quick review of the business case and financials.

You can use the following information to develop a company-specific spreadsheet to estimate your turnover and retention costs. CPS does not guarantee that this list is complete. Continue reading »

80 million Millennials are changing every aspect of the business environment, and they’re your customers, suppliers and employees.

CPS finds that a lot of companies don’t have comprehensive strategies to manage this generation in their business world. They are paying heavily with low productivity, high turnover, weaker business relationships and brand problems. They are also failing to make good use of the many innovative and entrepreneurial opportunities the Millennials offer. Continue reading »

The Suncoast ASTD OD Sig met with Lisa Jacobson, from Univ. of Pennsylvania, who is working with Dr. Martin Seligman, Chairman of the University of Pennsylvania’s Positive Psychology Center.

Lisa’s presentation focused on how the hard science of positive psychology research can help to create:
a. better thinking, judgment, deductive reasoning and creativity
b. durably strong personal and interpersonal climates.

She emphasized that some people still think of positive psychology as “fairy dust and rainbows”, instead of the science-based psychological equivalent of creating good physical health, and taking research-proven preventative measures to maintain it.

Continue reading »