Once, in a different economic era, The Boss went into his/her office, closed the door, and wrote the company or departmental operational plan (or “business plan” as it was often called).
Today, international studies of managers who develop and implement operational plans show that the following key competencies are required for this process:
Planning Risk management
Delegating Networking
Involving others Innovating
Consulting Communicating
Influencing and persuading Monitoring
Evaluating Setting objectives
Building consensus
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