Competency and Performance Solutions

You’re dealing with a client, co-worker, outsource project team member or supplier, and need to guess more about his/her thought style to work more effectively together.

You can guess a client’s or remote colleague’s generation from their writing, and give them appropriate service or packaged data.

Mature/Traditional: No emoticons. The writer thinks smiley faces are unprofessional and signs of lazy writing. You’ll tend to see longer, more complex sentences, and spelling is really good. Paragraphing is usually excellent, with careful punctuation. Continue reading »

1            Putting a dollar value on writing skills
2            A real-life example of how writing skills can be improved quickly

1 Your junior-level staff member writes a couple of emails more quickly. Saving: about $600 in a 282-day year.

If his/her emails become better communications, the cost benefits multiply. Effective writing helps create productive processes, happier customers and better teamwork.

If a senior manager writes a couple of emails more quickly each day, the payoff moves up to about $3,000 each year.  It is impossible to put a price on the benefits of senior managers writing clear, persuasive, effective communications, as these are so valuable in an economy where customers, suppliers and knowledge workers communicate by writing.
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