Competency and Performance Solutions

In July 2004, the Gallup Organization put the dollar cost to US business, of actively disengaged workers, at $300 billion.

In July 2009, the BBC World Service reported a $180 million cost to United Airlines, when Dave Carroll’s viral video “United Breaks Guitars” led to a share price drop of approximately 10%. www.longislandexchange.com

Carroll’s band and other passengers witnessed guitars being thrown on the tarmac by careless baggage handlers before take-off, and reported this to United staff. Three people showed no interest in their plight, and United dodged his $1200 claim for a $3,500 guitar for a year before denying it completely. Carroll’s song (complete with the badly-mutilated guitar) is apparently destined to become a United training tool. Enjoy it at http://www.youtube.com/watch?v=5YGc4zOqozo Continue reading »

Many organizations are staffed by a mix of people from individualist cultures (e.g. USA, Canada, Western European cultures) and collectivist cultures (e.g. Latino, Asian, African cultures).

Building trust and understanding between these diverse groups is not easy, either for the team members concerned, or for managers and learning specialists who facilitate the process.

Everyone has an “I” consciousness and a “we” consciousness. The “I” focuses on self achievement, self responsibility and autonomy. The “we” identity focuses on connection to our reference groups, and our relatedness. This emphasis varies from person to person, and from culture to culture.
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Research shows that even young, highly-educated and assertive women do not ask for what they want, or know how to maneuver their way through systems that penalize them for asking.

The cost, to both women and organizations, is high.

Research proves that when women do ask for what they want, they do not do so as clearly, quickly or as often as men do. GenX and GenY women are following in the footsteps of their Boomer and Traditional predecessors in this pattern.

Women also tend to think that what is offered (“what is on the table”) is all that is available. Men draw on their socialization (which includes things like being taught how to slip the Maitre d’ a few bucks for a better table) and assume that their wants and needs might be met if they speak up, irrespective of what seems to be on offer.

Organizations suffer. Their valuable women work and wait for rewards or options, then one day, *poof*! They’re working for your competitor or running their own small business, and you’re saying “why didn’t she TELL me she wanted that position, the same salary as John, that title, a new computer screen, a more flexible schedule, a space heater? It would have cost so little … a tiny fraction of what this is costing us now!”
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